We want you to love what you ordered, but if something isn´t right, let us know. shop.volleyball.com gladly accepts returns of unworn/unwashed merchandise that are in store bought condition with original packaging within 60 days of purchase. We'll send you another color, a new size or an entirely different style. If you´d rather have a refund, we´ll take care of that, too.
New - Web Based Returns
We're happy to offer a completely new feature to our customers - a web based returns process. If you don't want to be bothered to call customer service, you can process your exchange or return with our web site during any time of the day or night. To process a web return, go to the "My Orders" section of the web site and select the order that you want to process a return for. Make sure to include your day-time phone number in your request just in case our customer service team needs to contact you about your return.
The best thing about returning products over the web is that the United States Postal Service will pickup your return shipment right at your door! There's no need to visit your local UPS store to ship returns, just print the shipping label, tape it to your package and set it next to your mailbox.
Returning Footwear:
We recommend that you try on footwear with clean socks on a carpeted area to determine if they fit correctly. If the footwear does not fit properly, and you would like to return or exchange them, please place them securely in their original box and then use our shipping carton to return the product. Please do not use the shoe box as a shipping carton.
Closeout Merchandise:
Incorrect Shipments:
We strive for perfection but on occassion we may slip-up and ship an incorrect item. If you receive an incorrect shipment, please notify us within 3 days so it may be corrected immediately. shop.volleyball.com will issue a pre-paid ARS label (Automated Return Service). When you receive this label simply attach it to the shipping carton and drop it off at any UPS Store or give to any UPS driver. You will not be responsible for any shipping fees.
For Returns:
Please call our Returns Department toll-free at 800.738.4026 to receive a return authorization number. Items returned afte 60 days for refund or credit will be charged a 20% restocking fee. Follow the instructions on the reverse side of the packing list. Place the merchandise securely in a box with your original packing list, then send the box back to us via insured mail with delivery confirmation to the address below. All merchandise purchased with a promotional discount will be refunded for the price paid. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
For Exchanges:
Return merchandise with the original packing list to the address below, and order your new merchandise at the same time by calling 800.738.4026 during normal business hours. We will process the return when your original merchandise arrives back to our distribution center and ship your replacement items as soon as possible (In-stock items will be shipped out the same day). We will gladly waive your the Shipping and Handling (S&H) fees on your replacement order. Your original payment method will be charged or credited if the exhanged merchandise value is greater than or less than original merchandise value.
For Rapid Exchanges:
Need it faster? Give us a ring at 800.738.4026 and tell us that you want to do a Rapid Exchange. We will order and charge you for the new merchandise, waive your Shipping and Handling (S&H) fees and send it right out. While you wait for your new order, send us back the original merchandise and we'll credit your account once we get it.
All returns and exchanges should be shipped via insured mail with delivery confirmation to: (No returns will be accepted C.O.D. or freight collect)
shop.volleyball.com
ATTN: Returns
161 N. Jensen Rd.
Vestal, NY 13850-2177
Things To Keep In Mind...
- Shipping charges are non-refundable on returned items.
- Custom clothing or decorated garments are non-returnable and non-refundable for any reason.
- Please note that all credit card refunds will be placed on the card used for the original purchase.
- Please allow 3 weeks from the day you return your package for your account to be credited.
- Allow 1-2 billing cycles for the credit to appear on your statement.
- If the original payment was a check, money order, merchandise certificate or gift certificate, you will receive either a refund check in the mail or an account credit.